However, user reliance on multi-monitor displays doesn’t have to be a technical support challenge.
If a user’s workstation features two or more monitors, attempting to maneuver between view screens or dragging and dropping files could be difficult during high traffic periods.
In many cases, using remote desktop software to troubleshoot and resolve a user’s issue is as effective as working on the problem in person-only a much more efficient use of time and resources. Of course, remote desktop software can be a useful tool for IT departments because it allows technicians to access or control users’ computers from a remote location.
#REMOTE DESKTOP FOR MAC AND WINDOWS FULL#
Support technicians need full access to an end user’s visual display. Remote Access and Multiple Monitor Compatibility Of course, since using multiple monitors has become common-if not expected-the ability to provide multi-monitor desktop support has become likewise essential.įor help desk techs looking for multi-monitor desktop support in their remote desktop troubleshooting tools, I suggest starting with Dameware ® Remote Everywhere from SolarWinds, and I explain why below. The ability to see multiple applications at once, or to more easily drag and drop files between finder windows, may seem like a minor increase in the accessibility, but over time, the ease of access not only improves productivity, but can also improve a user’s satisfaction, morale, and mood. Consumers have been curious about the benefits of using multi-monitor displays for years now, and according to some studies, using multiple monitors can increase a user’s productivity by up to 30% or more.
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